Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we cannot accept returns; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or fails to meet our quality standards.
Inspect Your Delivery
Examine your cookie arrangement immediately upon arrival to ensure everything is fresh and the packaging is intact.
Document Issues
Take clear photographs of any damage to the product or packaging to help us process your claim quickly.
Contact Customer Support
Reach out to our team within 24 hours of delivery via phone or email with your order number and any supporting photos.
Resolution Process
Our team will review your request and arrange for a fresh replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing